Showing: 1 - 10 of 16 RESULTS
Industry Roundtables on the Exhibition Floor
Ah, the roundtable—a place where learned knights would meet to solve problems, seek and receive counsel and draw motivation and strength from each other. Not much has changed since medieval times, as Auto Glass Week™ roundtables are an excellent opportunity to meet and discuss issues with others who know exactly how you feel and what …
NWRD™ Technician Certification Training (open to all registrants, full and partial)
One of the easiest ways to get ready for and take the National Windshield Repair Division’s (NWRD’s) certification test for glass repair. This three-hour class includes topics such as setting customers’ expectations, doing a proper repair, and what not to repair. Please note that you will receive a coupon that will allow you to take …
CSR Training: Putting Your Best Foot Forward
You heard many practical examples in part one of this session; now you’ll learn some practical methods to deliver top customer service and to book the job every time. Faculty: Joel Timmons is the owner and president of Profitable Glass Solutions in Dayton, Ohio, a company that specializes in providing training in customer service for …