2024 Schedule at a Glance

Schedule subject to change.
All events held at Orange County Convention Center (OCCC) unless otherwise noted.

 

  • Tuesday September 17
  • Wednesday September 18
  • Thursday September 19
  • Friday September 20
  • Saturday September 21
  • All Events
  • AGSC/NWRD
01:00 PM - 02:00 PMAGSC™ Member Benefits Committee Meeting
01:00 PM - 03:00 PMAGSC™ Education Committee Meeting
01:00 PM - 03:00 PMAGSC™ Digital Committee Meeting
03:00 PM - 04:00 PMAGSC™ AGRSS Standards Review Subcommittee Meeting
03:00 PM - 04:00 PMAuto Glass Safety Council™ Credentialing Committee Meeting
04:00 PM - 06:00 PMAGSC™ Board of Directors Meeting (Board Members Only)
01:00 PM - 02:00 PMAGSC™ Member Benefits Committee Meeting
01:00 PM - 03:00 PMAGSC™ Education Committee Meeting
01:00 PM - 03:00 PMAGSC™ Digital Committee Meeting
03:00 PM - 04:00 PMAGSC™ AGRSS Standards Review Subcommittee Meeting
03:00 PM - 04:00 PMAuto Glass Safety Council™ Credentialing Committee Meeting
04:00 PM - 06:00 PMAGSC™ Board of Directors Meeting (Board Members Only)
  • All Events
  • Registration
  • Seminars
  • Exhibition Floor
  • AGTO Competition
  • WRO Competition
  • AGSC/NWRD
  • Optional Events
07:00 AM - 08:30 AMAGSC™ Marketing Committee Meeting
08:30 AM - 10:30 AMAGSC™ ADAS Committee Meeting
09:00 AM - 06:00 PMSponsor Registration Open

Location: West E/F Lobby

09:00 AM - 06:00 PMSponsor Move-In
11:00 AM - 01:00 PMAGSC™ AGRSS Standards Committee Meeting (open to all)
01:00 PM - 02:00 PMAGSC™ Public Affairs Committee Meeting
01:00 PM - 04:00 PMNWRD ROLAGS 2 Standards Committee Meeting (open to all)
02:00 PM - 07:00 PMCompetitor Check-in and Badge Pick-up (AGTO and WRO only)
02:00 PM - 06:00 PMAttendee Registration Open

Location: West E/F Lobby

02:00 PM - 02:30 PMAuto Glass Technician Competition (AGTO) Competitor Meeting
02:30 PM - 04:00 PMAuto Glass Technician Competition (AGTO) Preliminary Judging
02:30 PM - 03:00 PMWindshield Repair Competition (WRO) Competitor Meeting
03:00 PM - 04:00 PMWindshield Repair Competition (WRO) Competitor ROLAGS™ Testing
03:00 PM - 05:00 PMEducational Program: Guerilla Marketing By Patricia Smiley, president of Quackt Glass

Location: Meeting Room W230D

Arriving early the day before Auto Glass Week™ opens? Put your time to good use by becoming a Guerrilla Marketer for your company. Marketing expert Patricia Smiley of Quackt Glass will show you how to harness the power of big marketing campaigns for very small budgets. And you will come away with a lot of effective ideas that don’t cost anything.

Patricia Smiley

Patricia Smiley is the president of Quackt Glass, which has locations in both North and South Carolina. She began her career as a CSR and spent 18 years as the training and quality manager at Glasspro. Smiley has a Master of Business Administration degree.

04:00 PM - 05:00 PMAuto Glass Technician Competition (AGTO) Preliminary Testing
04:00 PM - 05:00 PMNWRD Executive Committee Meeting
07:00 PM - 10:00 PMNight at the Golf Range – Kick-off Party and Charity Event (optional event)

(optional, additional ticket required)

Fore! Join long-time friends (and some new ones) as we spend an evening for charity at Top Golf. Come chip away for a few hours with friends for a good cause. Enjoy complimentary snacks and soft drinks (cash bar, too) in climate-controlled hitting bays at Top Golf Orlando. You do not have to be a pro to participate. All skill sets are welcome to support the Auto Glass Safety Council.

When registering as an attendee, you can add this optional event for $89. This optional event includes food, soft drinks, three hours of play, and prizes. A cash bar is also available. Please note: The event may reach capacity early. To ensure your spot, please pre-register. Top Golf is a 10-15 walk from the Orange County Convention Center (OCCC) or a short Uber ride.

09:00 AM - 06:00 PMSponsor Registration Open

Location: West E/F Lobby

02:00 PM - 06:00 PMAttendee Registration Open

Location: West E/F Lobby

03:00 PM - 05:00 PMEducational Program: Guerilla Marketing By Patricia Smiley, president of Quackt Glass

Location: Meeting Room W230D

Arriving early the day before Auto Glass Week™ opens? Put your time to good use by becoming a Guerrilla Marketer for your company. Marketing expert Patricia Smiley of Quackt Glass will show you how to harness the power of big marketing campaigns for very small budgets. And you will come away with a lot of effective ideas that don’t cost anything.

Patricia Smiley

Patricia Smiley is the president of Quackt Glass, which has locations in both North and South Carolina. She began her career as a CSR and spent 18 years as the training and quality manager at Glasspro. Smiley has a Master of Business Administration degree.

09:00 AM - 06:00 PMSponsor Move-In
02:00 PM - 07:00 PMCompetitor Check-in and Badge Pick-up (AGTO and WRO only)
02:00 PM - 02:30 PMAuto Glass Technician Competition (AGTO) Competitor Meeting
02:30 PM - 04:00 PMAuto Glass Technician Competition (AGTO) Preliminary Judging
04:00 PM - 05:00 PMAuto Glass Technician Competition (AGTO) Preliminary Testing
02:00 PM - 07:00 PMCompetitor Check-in and Badge Pick-up (AGTO and WRO only)
02:30 PM - 03:00 PMWindshield Repair Competition (WRO) Competitor Meeting
03:00 PM - 04:00 PMWindshield Repair Competition (WRO) Competitor ROLAGS™ Testing
07:00 AM - 08:30 AMAGSC™ Marketing Committee Meeting
08:30 AM - 10:30 AMAGSC™ ADAS Committee Meeting
11:00 AM - 01:00 PMAGSC™ AGRSS Standards Committee Meeting (open to all)
01:00 PM - 02:00 PMAGSC™ Public Affairs Committee Meeting
01:00 PM - 04:00 PMNWRD ROLAGS 2 Standards Committee Meeting (open to all)
04:00 PM - 05:00 PMNWRD Executive Committee Meeting
07:00 PM - 10:00 PMNight at the Golf Range – Kick-off Party and Charity Event (optional event)

(optional, additional ticket required)

Fore! Join long-time friends (and some new ones) as we spend an evening for charity at Top Golf. Come chip away for a few hours with friends for a good cause. Enjoy complimentary snacks and soft drinks (cash bar, too) in climate-controlled hitting bays at Top Golf Orlando. You do not have to be a pro to participate. All skill sets are welcome to support the Auto Glass Safety Council.

When registering as an attendee, you can add this optional event for $89. This optional event includes food, soft drinks, three hours of play, and prizes. A cash bar is also available. Please note: The event may reach capacity early. To ensure your spot, please pre-register. Top Golf is a 10-15 walk from the Orange County Convention Center (OCCC) or a short Uber ride.

  • All Events
  • Registration
  • Seminars
  • Learning Lab
  • Exhibition Floor
  • Demonstrations
  • Calibration Competition
  • AGSC/NWRD
07:00 AM - 06:00 PMRegistration Open

Location: West E/F Lobby

08:00 AM - 11:00 AMSponsor Move-In
10:15 AM - 10:45 AMAuto Glass Calibration Competition Competitor Meeting
08:00 AM - 08:45 AMEducational Session: Welcome, Industry Updates, and Awards By Jacques Navant, president of the Auto Glass Safety Council™ and technical director for Don’s Mobile Glass; Linda Rollinson, owner of Superior Auto Glass of Tampa Bay, Inc and an Auto Glass Safety Council™ board member; Debra Levy, publisher of AGRR™ magazine and glassBYTEs.com™

Location: Tangerine Ballroom 2

Get ready for the week ahead, learn about the latest industry happenings and celebrate your peers.

Jacques Navant

Jacques Navant is the technical director of Don’s Mobile Glass in Modesto, California as well as the technical director of the auto glass tool company frogitout. He’s also president of the Auto Glass Safety Council™ board, were he’s made history as one of its youngest presidents.

Linda Rollinson

Linda Rollinson is the owner of Superior Auto Glass of Tampa Bay Inc., based in New Port Richey, Florida. She’s also the chairperson of the ANSI National Windshield Repair Division’s Repair of Laminated Automotive Glass Standard Committee. Rollinson has a bachelor’s degree in psychology. Rollinson has a bachelor’s degree in psychology.

Debra Levy

Debra Levy is the founder and CEO of Key Media & Research, the publisher of AGRR™ magazine, [DWM], PPFMag, USGlass magazine and Window Film magazine. She’s also a part of the Auto Glass Safety Council™ (AGSC). Levy has a Bachelor of Science in mathematics and Spanish and a Master of Science in Economic Development and a Master in digital media.

09:00 AM - 09:45 AMEducational Session: Auto Glass Now – What Are They Thinking? By Michael Macaluso, executive vice president & group president of paint, collision & glass at AGN’s parent company, Driven Brands

Location: Tangerine Ballroom 2

Auto Glass Now has been in the news quite a bit lately – for its major acquisitions, its growth strategy, its shareholder comments, and more. AGN’s Michael Macaluso will take you through the company’s growth strategy and value proposition and answer your questions about the company and the future of the industry.

Michael Macaluso

Michael Macaluso has taken on presidential responsibilities for Auto Glass Now. He is executive vice president & Group President Paint, Collision, and Glass (PC&G) at Auto Glass Now’s parent company, Driven Brands. He has been with Driven Brands since 2015.

10:00 AM - 10:45 AMEducational Session: The Glass-Collision Interface By Troy Mason, senior vice president of Caliber Auto Glass.

Location: Tangerine Ballroom 2

Are the glass and collision industries turning into one? Or are they separate and distinct? You’ll hear from experts who run businesses in both and see the commonalities as well as the distinctions Plus you will learn how to work effectively with collision shops in your area.

Troy Mason

Troy Mason is the senior vice president of Caliber Auto Glass in Lewisville, Texas and the former CEO of Techna Glass Inc. He is also an Auto Glass Safety Council officer, and he has 35 years of experience in the auto glass industry.

11:00 AM - 12:15 PMKeynote Address with Gary Vaynerchuk, CEO of VaynerMedia

Location: Tangerine Ballroom 2

Gary Vaynerchuk

Chairman of VaynerX – CEO of VaynerMedia – CEO of VeeFriends – Serial Entrepreneur – 6X NYT Best Selling Author

Gary is considered one of the leading global minds on what’s next in culture, relevance, and the internet. Known as “GaryVee,” he is described as one of the most forward thinkers in business—he acutely recognizes trends and patterns early to help others understand how these shifts impact markets and consumer behavior. Gary is an entrepreneur at heart—he builds businesses. Today, he helps Fortune 1000 brands leverage consumer attention, and he can help with your business!

12:15 PM - 01:00 PMEducational Session: Tech Talk and BYOL By Pilkington’s Bill George can’t join us this year but he is sending a surrogate to this not-to-be missed session.

Bring your own lunch (BYOL) to hear about the latest innovations in windshields and car glass. Get a preview of what’s coming and how challenging it will be for aftermarket installers.

01:00 PM - 01:30 PMEducational Session: Regulation and Legislation By Peter Brown, chair of the AGSC™ AGRSS Standards Committee; Linda Rollinson, chair of the ROLAGS2 committee; Seth Maiman, AGSC’s director of public affairs.

Location: Tangerine Ballroom 2

This is your “go-to” session for the latest info on standards, regulations, and legislation. A lot changes in a year. Come hear about the major changes in both the Auto Glass Replacement Safety Standard (AGRSS) and the Repair of Laminated Auto Glass 2 (ROLAGS2) standards, as well as federal and state regulatory changes that affect the AGRR industry. Plus, you will learn about trends in auto glass and insurance information that may affect you.

Peter Brown

Peter Brown is the president at Tiny & Sons Glass in Pembroke, Massachusetts, an Auto Glass Safety Council™ (AGSC) officer and the acting chair of the AGRSS Standards Committee. He has over 40 years of experience in the auto glass industry and prides himself on working for a family-owned and operated business.

Linda Rollinson

Linda Rollinson is the owner of Superior Auto Glass of Tampa Bay Inc., based in New Port Richey, Florida. She’s also the chairperson of the ANSI National Windshield Repair Division’s Repair of Laminated Automotive Glass Standard Committee. Rollinson has a bachelor’s degree in psychology. Rollinson has a bachelor’s degree in psychology.

Seth Maiman

Seth Maiman has been the director of public affairs for Auto Glass Safety Council™ for the past 5 years.

01:00 PM - 06:00 PMExhibition Floor and Competitions Open
01:00 PM - 04:45 PMLearning Lab Session: How to Get Payments From Your Insurance Provider By Kristen Felder, CEO of Collision Hub

Location: Exhibition Floor in the Learning Lab

Back by popular demand, Collision Hub’s Kristen Felder will show ways to make sure you get paid correctly from insurers. She offers protocols, tips and suggestions for gaining access to the payment you are owed. If you have ever been frustrated with an insurance provider about payments, you’ll want to hear Kristin Felder’s expert tips derived from years of experience.

Kristen Felder

Kristen Felder is the CEO of Benton, Arkansasbased Collision Hub. She has a Bachelor of Science in public relations and a lifetime of experience in the collision repair and insurance industries. She’s received multiple industry awards, including the 2011 Society Of Collision Repair Specialist Industry Service Award and the 2010 Automotive Aftermarket Industry Association (AAIA) Impact Award—Top Four Executives Under Forty.

01:15 PM - 01:45 PMDemonstration: Auto Glass Prep By Chris Grafe, owner/operator of Texas Glass & Tools LLC

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

01:45 PM - 02:15 PMDemonstration: Pre-inspection and PPE for Technicians and Vehicles By Aaron Bradford, owner of Driftwood Auto Glass

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

03:00 PM - 03:45 PMDemonstration: Auto Glass Repair By Bradley Aydelott, owner of Glass Monkey

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

04:00 PM - 05:30 PMWelcoming Happy Hour on the Exhibition Floor
04:15 PM - 05:00 PMLearning Lab Session: Using ChatGPT in Your Business By Patric Fransko, president of Eye Magnet Management

Location:  Exhibition Floor in the Learning Lab

Artificial intelligence (AI) can be intimidating… or a tool for success. You’ll learn how to use ChatGPT for everything from proposals to customer communication in this roll-up-your-sleeves session designed to make you a ChatGPT master.

Patric Fransko is the president of Eye Magnet Management, which is based in Newport Beach, California. He is a marketing and business development professional with a Bachelor of Science in economics, plus additional educational experience at the Masters level.

08:00 PM - 10:00 PMAGSC™ Member Mixer and Meeting at ICEBAR Orlando

This year’s AGSC Member Meeting at Auto Glass Week is moving off-campus to the “very cool” ICEBAR Orlando, a short walk from the Convention Center. Admission is free for AGW Registrants from AGSC Registered Companies. There will be a member mixer, celebration of AGSC-certified technicians, and a chance to win door prizes valued in the thousands. Prospective AGSC members and non-members are also welcome to attend for an admission fee. All 5, 10, 15, and 20 –year AGSC members we will be honored. And there will be quite a raffle.

Click here for more details on the AGSC™ Member Mixer page.

ICEBAR Orlando
8967 International Dr, Orlando, FL 32819
(a 5-10 minutes walk from the host hotels)

07:00 AM - 06:00 PMRegistration Open

Location: West E/F Lobby

08:00 AM - 08:45 AMEducational Session: Welcome, Industry Updates, and Awards By Jacques Navant, president of the Auto Glass Safety Council™ and technical director for Don’s Mobile Glass; Linda Rollinson, owner of Superior Auto Glass of Tampa Bay, Inc and an Auto Glass Safety Council™ board member; Debra Levy, publisher of AGRR™ magazine and glassBYTEs.com™

Location: Tangerine Ballroom 2

Get ready for the week ahead, learn about the latest industry happenings and celebrate your peers.

Jacques Navant

Jacques Navant is the technical director of Don’s Mobile Glass in Modesto, California as well as the technical director of the auto glass tool company frogitout. He’s also president of the Auto Glass Safety Council™ board, were he’s made history as one of its youngest presidents.

Linda Rollinson

Linda Rollinson is the owner of Superior Auto Glass of Tampa Bay Inc., based in New Port Richey, Florida. She’s also the chairperson of the ANSI National Windshield Repair Division’s Repair of Laminated Automotive Glass Standard Committee. Rollinson has a bachelor’s degree in psychology. Rollinson has a bachelor’s degree in psychology.

Debra Levy

Debra Levy is the founder and CEO of Key Media & Research, the publisher of AGRR™ magazine, [DWM], PPFMag, USGlass magazine and Window Film magazine. She’s also a part of the Auto Glass Safety Council™ (AGSC). Levy has a Bachelor of Science in mathematics and Spanish and a Master of Science in Economic Development and a Master in digital media.

09:00 AM - 09:45 AMEducational Session: Auto Glass Now – What Are They Thinking? By Michael Macaluso, executive vice president & group president of paint, collision & glass at AGN’s parent company, Driven Brands

Location: Tangerine Ballroom 2

Auto Glass Now has been in the news quite a bit lately – for its major acquisitions, its growth strategy, its shareholder comments, and more. AGN’s Michael Macaluso will take you through the company’s growth strategy and value proposition and answer your questions about the company and the future of the industry.

Michael Macaluso

Michael Macaluso has taken on presidential responsibilities for Auto Glass Now. He is executive vice president & Group President Paint, Collision, and Glass (PC&G) at Auto Glass Now’s parent company, Driven Brands. He has been with Driven Brands since 2015.

10:00 AM - 10:45 AMEducational Session: The Glass-Collision Interface By Troy Mason, senior vice president of Caliber Auto Glass.

Location: Tangerine Ballroom 2

Are the glass and collision industries turning into one? Or are they separate and distinct? You’ll hear from experts who run businesses in both and see the commonalities as well as the distinctions Plus you will learn how to work effectively with collision shops in your area.

Troy Mason

Troy Mason is the senior vice president of Caliber Auto Glass in Lewisville, Texas and the former CEO of Techna Glass Inc. He is also an Auto Glass Safety Council officer, and he has 35 years of experience in the auto glass industry.

11:00 AM - 12:15 PMKeynote Address with Gary Vaynerchuk, CEO of VaynerMedia

Location: Tangerine Ballroom 2

Gary Vaynerchuk

Chairman of VaynerX – CEO of VaynerMedia – CEO of VeeFriends – Serial Entrepreneur – 6X NYT Best Selling Author

Gary is considered one of the leading global minds on what’s next in culture, relevance, and the internet. Known as “GaryVee,” he is described as one of the most forward thinkers in business—he acutely recognizes trends and patterns early to help others understand how these shifts impact markets and consumer behavior. Gary is an entrepreneur at heart—he builds businesses. Today, he helps Fortune 1000 brands leverage consumer attention, and he can help with your business!

12:15 PM - 01:00 PMEducational Session: Tech Talk and BYOL By Pilkington’s Bill George can’t join us this year but he is sending a surrogate to this not-to-be missed session.

Bring your own lunch (BYOL) to hear about the latest innovations in windshields and car glass. Get a preview of what’s coming and how challenging it will be for aftermarket installers.

01:00 PM - 01:30 PMEducational Session: Regulation and Legislation By Peter Brown, chair of the AGSC™ AGRSS Standards Committee; Linda Rollinson, chair of the ROLAGS2 committee; Seth Maiman, AGSC’s director of public affairs.

Location: Tangerine Ballroom 2

This is your “go-to” session for the latest info on standards, regulations, and legislation. A lot changes in a year. Come hear about the major changes in both the Auto Glass Replacement Safety Standard (AGRSS) and the Repair of Laminated Auto Glass 2 (ROLAGS2) standards, as well as federal and state regulatory changes that affect the AGRR industry. Plus, you will learn about trends in auto glass and insurance information that may affect you.

Peter Brown

Peter Brown is the president at Tiny & Sons Glass in Pembroke, Massachusetts, an Auto Glass Safety Council™ (AGSC) officer and the acting chair of the AGRSS Standards Committee. He has over 40 years of experience in the auto glass industry and prides himself on working for a family-owned and operated business.

Linda Rollinson

Linda Rollinson is the owner of Superior Auto Glass of Tampa Bay Inc., based in New Port Richey, Florida. She’s also the chairperson of the ANSI National Windshield Repair Division’s Repair of Laminated Automotive Glass Standard Committee. Rollinson has a bachelor’s degree in psychology. Rollinson has a bachelor’s degree in psychology.

Seth Maiman

Seth Maiman has been the director of public affairs for Auto Glass Safety Council™ for the past 5 years.

01:00 PM - 04:45 PMLearning Lab Session: How to Get Payments From Your Insurance Provider By Kristen Felder, CEO of Collision Hub

Location: Exhibition Floor in the Learning Lab

Back by popular demand, Collision Hub’s Kristen Felder will show ways to make sure you get paid correctly from insurers. She offers protocols, tips and suggestions for gaining access to the payment you are owed. If you have ever been frustrated with an insurance provider about payments, you’ll want to hear Kristin Felder’s expert tips derived from years of experience.

Kristen Felder

Kristen Felder is the CEO of Benton, Arkansasbased Collision Hub. She has a Bachelor of Science in public relations and a lifetime of experience in the collision repair and insurance industries. She’s received multiple industry awards, including the 2011 Society Of Collision Repair Specialist Industry Service Award and the 2010 Automotive Aftermarket Industry Association (AAIA) Impact Award—Top Four Executives Under Forty.

04:15 PM - 05:00 PMLearning Lab Session: Using ChatGPT in Your Business By Patric Fransko, president of Eye Magnet Management

Location:  Exhibition Floor in the Learning Lab

Artificial intelligence (AI) can be intimidating… or a tool for success. You’ll learn how to use ChatGPT for everything from proposals to customer communication in this roll-up-your-sleeves session designed to make you a ChatGPT master.

Patric Fransko is the president of Eye Magnet Management, which is based in Newport Beach, California. He is a marketing and business development professional with a Bachelor of Science in economics, plus additional educational experience at the Masters level.

01:00 PM - 04:45 PMLearning Lab Session: How to Get Payments From Your Insurance Provider By Kristen Felder, CEO of Collision Hub

Location: Exhibition Floor in the Learning Lab

Back by popular demand, Collision Hub’s Kristen Felder will show ways to make sure you get paid correctly from insurers. She offers protocols, tips and suggestions for gaining access to the payment you are owed. If you have ever been frustrated with an insurance provider about payments, you’ll want to hear Kristin Felder’s expert tips derived from years of experience.

Kristen Felder

Kristen Felder is the CEO of Benton, Arkansasbased Collision Hub. She has a Bachelor of Science in public relations and a lifetime of experience in the collision repair and insurance industries. She’s received multiple industry awards, including the 2011 Society Of Collision Repair Specialist Industry Service Award and the 2010 Automotive Aftermarket Industry Association (AAIA) Impact Award—Top Four Executives Under Forty.

04:15 PM - 05:00 PMLearning Lab Session: Using ChatGPT in Your Business By Patric Fransko, president of Eye Magnet Management

Location:  Exhibition Floor in the Learning Lab

Artificial intelligence (AI) can be intimidating… or a tool for success. You’ll learn how to use ChatGPT for everything from proposals to customer communication in this roll-up-your-sleeves session designed to make you a ChatGPT master.

Patric Fransko is the president of Eye Magnet Management, which is based in Newport Beach, California. He is a marketing and business development professional with a Bachelor of Science in economics, plus additional educational experience at the Masters level.

08:00 AM - 11:00 AMSponsor Move-In
01:00 PM - 06:00 PMExhibition Floor and Competitions Open
01:00 PM - 04:45 PMLearning Lab Session: How to Get Payments From Your Insurance Provider By Kristen Felder, CEO of Collision Hub

Location: Exhibition Floor in the Learning Lab

Back by popular demand, Collision Hub’s Kristen Felder will show ways to make sure you get paid correctly from insurers. She offers protocols, tips and suggestions for gaining access to the payment you are owed. If you have ever been frustrated with an insurance provider about payments, you’ll want to hear Kristin Felder’s expert tips derived from years of experience.

Kristen Felder

Kristen Felder is the CEO of Benton, Arkansasbased Collision Hub. She has a Bachelor of Science in public relations and a lifetime of experience in the collision repair and insurance industries. She’s received multiple industry awards, including the 2011 Society Of Collision Repair Specialist Industry Service Award and the 2010 Automotive Aftermarket Industry Association (AAIA) Impact Award—Top Four Executives Under Forty.

01:15 PM - 01:45 PMDemonstration: Auto Glass Prep By Chris Grafe, owner/operator of Texas Glass & Tools LLC

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

01:45 PM - 02:15 PMDemonstration: Pre-inspection and PPE for Technicians and Vehicles By Aaron Bradford, owner of Driftwood Auto Glass

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

03:00 PM - 03:45 PMDemonstration: Auto Glass Repair By Bradley Aydelott, owner of Glass Monkey

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

04:00 PM - 05:30 PMWelcoming Happy Hour on the Exhibition Floor
04:15 PM - 05:00 PMLearning Lab Session: Using ChatGPT in Your Business By Patric Fransko, president of Eye Magnet Management

Location:  Exhibition Floor in the Learning Lab

Artificial intelligence (AI) can be intimidating… or a tool for success. You’ll learn how to use ChatGPT for everything from proposals to customer communication in this roll-up-your-sleeves session designed to make you a ChatGPT master.

Patric Fransko is the president of Eye Magnet Management, which is based in Newport Beach, California. He is a marketing and business development professional with a Bachelor of Science in economics, plus additional educational experience at the Masters level.

01:15 PM - 01:45 PMDemonstration: Auto Glass Prep By Chris Grafe, owner/operator of Texas Glass & Tools LLC

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

01:45 PM - 02:15 PMDemonstration: Pre-inspection and PPE for Technicians and Vehicles By Aaron Bradford, owner of Driftwood Auto Glass

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

03:00 PM - 03:45 PMDemonstration: Auto Glass Repair By Bradley Aydelott, owner of Glass Monkey

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

10:15 AM - 10:45 AMAuto Glass Calibration Competition Competitor Meeting
08:00 PM - 10:00 PMAGSC™ Member Mixer and Meeting at ICEBAR Orlando

This year’s AGSC Member Meeting at Auto Glass Week is moving off-campus to the “very cool” ICEBAR Orlando, a short walk from the Convention Center. Admission is free for AGW Registrants from AGSC Registered Companies. There will be a member mixer, celebration of AGSC-certified technicians, and a chance to win door prizes valued in the thousands. Prospective AGSC members and non-members are also welcome to attend for an admission fee. All 5, 10, 15, and 20 –year AGSC members we will be honored. And there will be quite a raffle.

Click here for more details on the AGSC™ Member Mixer page.

ICEBAR Orlando
8967 International Dr, Orlando, FL 32819
(a 5-10 minutes walk from the host hotels)

  • All Events
  • Registration
  • Seminars
  • Learning Lab
  • Exhibition Floor
  • Demonstrations
  • Optional Events
07:00 AM - 06:00 PMRegistration Open

Location: West E/F Lobby

08:00 AM - 08:45 AMEducational Session (ADAS Symposium): Past, Present, Future – Calibration in Your Business Model By Josh McFarlin, president and COO of AirPro Diagnostics; Stewart Peregrine, senior executive of sales ADAS Autel Automotive Intelligence USA.

Location: Tangerine Ballroom 2

Once you understand Advanced Driver Assistance Systems (ADAS) calibrations, learn how it fits into your business model.

Josh McFarlin

Josh McFarlin is the president and COO of Jacksonville, Florida-based AirPro Diagnostics. He has a Bachelor of Applied Science degree in automotive service management technology and a Master of Business Administration degree.

Stewart Peregrine

Stewart Peregrine is the senior executive of sales ADAS for Autel Automotive Intelligence USA. He has a degree in business administration and management and several decades of automotive industry experience.

08:45 AM - 10:15 AMEducational Session (ADAS Symposium): AGSC™ – Your ADAS Resource and Business Partner By Jacques Navant, technical director for Don’s Mobile Glass  and the chairperson of the Auto Glass Safety Council’s ADAS Committee.

Location: Tangerine Ballroom 2

Join Jacques Navant and a panel of experts to learn how the Auto Glass Safety Council (AGSC) can help your business dive into that world. How to define a controlled environment will also be discussed in depth.

Jacques Navant

Jacques Navant is the technical director of Don’s Mobile Glass in Modesto, California as well as the technical director of the auto glass tool company frogitout. He’s also president of the Auto Glass Safety Council™ board, were he’s made history as one of its youngest presidents.

10:15 AM - 11:00 AMEducational Session (ADAS Symposium): How to Build Your Calibration Business By Greg Peeters, CEO of Car ADAS Solutions LLC ; Chris Sobieski, North American ADAS special projects manager at Snap-On Equipment

Location: Tangerine Ballroom 2

Interested in building a business around Advanced Driver Assistance Systems (ADAS) calibration? Let Greg Peeters and Chris Sobieski help you.

Greg Peeters

Greg Peeters is the CEO of Car ADAS Solutions LLC in Salt Lake City, Utah. He has an Associate of Arts degree in auto body and a Bachelor of Science in business administration and management. Peeters has devoted his career to the collision repair and vehicle safety system industries.

Chris Sobieski

Chris Sobieski is the North American ADAS special projects manager at Snap-On Equipment, where he’s worked for the past 26 years. He has prior experience as a master automotive technician.

11:00 AM - 12:15 PMEducational Session (ADAS Symposium): Auto Glass Rates, Ratios and Pricing Trends By Nick St. Denis, director of research of Key Media & Research, Aric Haarala, vice president of Omega EDI; Dow Jones, co- founder and CSO of Omega EDI

Location: Tangerine Ballroom 2

This session provides an overview of the existing auto glass market, including top players and market share. It also reports on average pricing of installed glass over all, and by top NAGS™ Part Numbers as well as detailing repair ratios and average insurance reimbursement rates.

Nick St. Denis

Nick St. Denis is the director of research at Key Media & Research (KMR), where he’s celebrating his 10-year employment anniversary this year. He has a bachelor’s degree in newspaper journalism and a master’s degree in survey research.

Aric Haarala

Aric Haarala is the vice president of Omega EDI and he is based in Clearfield, Utah. He’s also the vice president of sales and business development at Glass Mechanix Solutions. Haarala graduated from Weber State University. He’s been in the auto glass industry for around 20 years.

Dow Jones

Dow Jones is the cofounder and CSO of Omega EDI, based out of Salt Lake City, Utah. He has a bachelor’s degree in marketing and specializes in management, marketing and sales. Jones has been with Omega EDI for over 13 years.

11:00 AM - 12:15 PMEducational Session: Working Together to Fight Skin Cancer (Joint Session with WFCT) By Staci Pierson, senior director of strategic projects at The Skin Cancer Foundation; Stephanie Ogozalek, program partnerships director at The Skin Cancer Foundation.

Location: Tangerine Ballroom 1

Learn how the International Window Film Association and The Skin Cancer Foundation are working together to raise awareness about skin protection. Hear the latest research on UV and visible light protection, and explore the roles that the window film and glass industries can play to combat skin cancer and advocate for overall skin health.

Staci Pierson

Staci Pierson is the senior director of strategic projects at The Skin Cancer Foundation. She’s based out of New York City. Pierson has a Bachelor of Arts degree in political science and a Master of Public Administration degree.

Stephanie Ogozalek

Stephanie Ogozalek is the program partnerships director at The Skin Cancer Foundation. She has a bachelor’s degree in marketing/ marketing management and a Grand Diploma in culinary arts.

12:30 PM - 01:30 PMEducational Session (ADAS Symposium): The Value of Windshield Repair By Linda Rollinson, owner of Superior Auto Glass of Tampa Bay Inc.; Shiloh Spoo, president of GlasWeld; Korey Gobin, sales manager at Delta Kits; Aric Haarala, vice president of sales and business development at Glass Mechanix

Location: Tangerine Ballroom 2

Auto glass repair is an incredibly important part of the industry, and that importance increases every day. Join Linda Rollinson and a panel of repair experts as they discuss why.

Linda Rollinson

Linda Rollinson is the owner of Superior Auto Glass of Tampa Bay Inc., based in New Port Richey, Florida. She’s also the chairperson of the ANSI National Windshield Repair Division’s Repair of Laminated Automotive Glass Standard Committee. Rollinson has a bachelor’s degree in psychology. Rollinson has a bachelor’s degree in psychology.

Shiloh Spoo

Shiloh Spoo is the president of GlasWeld in Bend, Oregon, where he has over 20 years of experience. He’s also a member of the ANSI National Windshield Repair Division’s Repair of Laminated Automotive Glass Standard Committee.

Korey Gobin

Korey Gobin is the sales manager at Delta Kits in San Diego, California. He has an Associate of Science degree in business administration and a Bachelor of Science degree in Sociology. He has been in the auto glass industry for over 15 years.

Aric Haarala

Aric Haarala is the vice president of Omega EDI and he is based in Clearfield, Utah. He’s also the vice president of sales and business development at Glass Mechanix Solutions. Haarala graduated from Weber State University. He’s been in the auto glass industry for around 20 years.

01:00 PM - 06:00 PMExhibition Floor and Competitions Open
01:15 PM - 01:45 PMDemonstration: Safe and Proper Cut-out of a Windshield By Raul Palencia, owner of Direct Quality Auto Glass

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

01:30 PM - 02:00 PMEducational Session (ADAS Symposium): Supply Chain – Where Is The Weakest Link Today? By Bob Brown, senior vice president of growth strategy and execution at LynnCo; Paul Anaya is president of Nielsen & Moller Autoglass USA; Jason Yoon vice president and general manager of Carlex Glass America LLC

Location: Tangerine Ballroom 2

You can’t run an auto glass business without auto glass. Learn what parts of the auto glass supply chain are weakest from a transportation logistics expert.

Bob Brown

Bob Brown is the senior vice president of growth strategy and execution at LynnCo. Throughout his career, he’s facilitated transportation for thousands of companies, using strategies customized to each one.

Paul Anaya

Paul Anaya is president at Nielsen & Moller Autoglass USA, LLC and has been a part of the glass industry more than 35 years. He has a Bachelor of Science degree in sales, distribution and marketing operations from Cypress College.

Jason Yoon

Jason Yoon is the vice president and general manager of Carlex Glass America LLC. He has a Master of Science in Engineering degree in environmental engineering from the University of Michigan and a Master of Business degree in business and logistics from Michigan State University. He has around 14 years of experience in the glass industry.

01:45 PM - 02:15 PMDemonstration: Bead Importance and Windshield Setting By Jorge Sandoval, owner of KD Auto Glass of Moreno Valley

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

02:15 PM - 02:45 PMLearning Lab Session: Empathetic Selling By Faculty: Entrepreneur Keith Daubmann of MY Shower Door and MY Architectural Glass is based in Naples, Florida

Location: Exhibition Floor in the Learning Lab

Learn why the saying “it’s better to catch flies with honey” rings true from entrepreneur Keith Daubmann, who learned the art of empathetic selling through personal experience.

Keith Daubmann

Keith Daubmann is an entrepreneur behind MY Shower Door and MY Architectural Glass as well as a social media personality. He is based in Naples, Florida. Daubmann’s an experienced motivational speaker within the glass industry.

02:45 PM - 03:30 PMDemonstration: Auto Glass Calibration By Damon Badenell, account manager of Nielsen & Moller Auto Glass Distributors

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

02:45 PM - 03:45 PMLearning Lab Session: Navigating TPA, Are There Alternatives? By Gary Hart. executive director of the Independent Glass Association

Location: Exhibition Floor in the Learning Lab

Working with third parties when submitting insurance claims can be difficult. Explore your options here.

Gary Hart

Gary Hart is the executive director of the Independent Glass Association and the host and producer of Shatterproof Auto Glass Podcast. He’s based in Scottsdale, Arizona. Hart has more than two decades of experience in the auto glass industry.

04:00 PM - 05:30 PMNetworking Happy Hour on the Exhibition Floor
06:30 PM - 09:00 PMMystery Networking Dinner (optional event)

(optional, additional ticket required)

Meet at the Registration Desk,  6:30 p.m.

Imagine going out to dinner with a group of people you have never met at a place you don’t know. The AGW mystery dinner is a fun event that brings networking to new heights. Simply sign up, and we will match you with up to 8-9 other people (only one supplier permitted as well) from companies like yours around the country. We will have reservations waiting for you at one of a number of restaurants. You and your group will spend the evening getting to know each other in at an event sure to start long-lasting friendships. You each pick up your own dinner tab as well. It’s a great adventure in developing new contacts.

When registering as an attendee, you can add this optional event for $5 (AGSC members) or $9 (non-members). Each person pays for their own dinner.

07:00 AM - 06:00 PMRegistration Open

Location: West E/F Lobby

08:00 AM - 08:45 AMEducational Session (ADAS Symposium): Past, Present, Future – Calibration in Your Business Model By Josh McFarlin, president and COO of AirPro Diagnostics; Stewart Peregrine, senior executive of sales ADAS Autel Automotive Intelligence USA.

Location: Tangerine Ballroom 2

Once you understand Advanced Driver Assistance Systems (ADAS) calibrations, learn how it fits into your business model.

Josh McFarlin

Josh McFarlin is the president and COO of Jacksonville, Florida-based AirPro Diagnostics. He has a Bachelor of Applied Science degree in automotive service management technology and a Master of Business Administration degree.

Stewart Peregrine

Stewart Peregrine is the senior executive of sales ADAS for Autel Automotive Intelligence USA. He has a degree in business administration and management and several decades of automotive industry experience.

08:45 AM - 10:15 AMEducational Session (ADAS Symposium): AGSC™ – Your ADAS Resource and Business Partner By Jacques Navant, technical director for Don’s Mobile Glass  and the chairperson of the Auto Glass Safety Council’s ADAS Committee.

Location: Tangerine Ballroom 2

Join Jacques Navant and a panel of experts to learn how the Auto Glass Safety Council (AGSC) can help your business dive into that world. How to define a controlled environment will also be discussed in depth.

Jacques Navant

Jacques Navant is the technical director of Don’s Mobile Glass in Modesto, California as well as the technical director of the auto glass tool company frogitout. He’s also president of the Auto Glass Safety Council™ board, were he’s made history as one of its youngest presidents.

10:15 AM - 11:00 AMEducational Session (ADAS Symposium): How to Build Your Calibration Business By Greg Peeters, CEO of Car ADAS Solutions LLC ; Chris Sobieski, North American ADAS special projects manager at Snap-On Equipment

Location: Tangerine Ballroom 2

Interested in building a business around Advanced Driver Assistance Systems (ADAS) calibration? Let Greg Peeters and Chris Sobieski help you.

Greg Peeters

Greg Peeters is the CEO of Car ADAS Solutions LLC in Salt Lake City, Utah. He has an Associate of Arts degree in auto body and a Bachelor of Science in business administration and management. Peeters has devoted his career to the collision repair and vehicle safety system industries.

Chris Sobieski

Chris Sobieski is the North American ADAS special projects manager at Snap-On Equipment, where he’s worked for the past 26 years. He has prior experience as a master automotive technician.

11:00 AM - 12:15 PMEducational Session (ADAS Symposium): Auto Glass Rates, Ratios and Pricing Trends By Nick St. Denis, director of research of Key Media & Research, Aric Haarala, vice president of Omega EDI; Dow Jones, co- founder and CSO of Omega EDI

Location: Tangerine Ballroom 2

This session provides an overview of the existing auto glass market, including top players and market share. It also reports on average pricing of installed glass over all, and by top NAGS™ Part Numbers as well as detailing repair ratios and average insurance reimbursement rates.

Nick St. Denis

Nick St. Denis is the director of research at Key Media & Research (KMR), where he’s celebrating his 10-year employment anniversary this year. He has a bachelor’s degree in newspaper journalism and a master’s degree in survey research.

Aric Haarala

Aric Haarala is the vice president of Omega EDI and he is based in Clearfield, Utah. He’s also the vice president of sales and business development at Glass Mechanix Solutions. Haarala graduated from Weber State University. He’s been in the auto glass industry for around 20 years.

Dow Jones

Dow Jones is the cofounder and CSO of Omega EDI, based out of Salt Lake City, Utah. He has a bachelor’s degree in marketing and specializes in management, marketing and sales. Jones has been with Omega EDI for over 13 years.

11:00 AM - 12:15 PMEducational Session: Working Together to Fight Skin Cancer (Joint Session with WFCT) By Staci Pierson, senior director of strategic projects at The Skin Cancer Foundation; Stephanie Ogozalek, program partnerships director at The Skin Cancer Foundation.

Location: Tangerine Ballroom 1

Learn how the International Window Film Association and The Skin Cancer Foundation are working together to raise awareness about skin protection. Hear the latest research on UV and visible light protection, and explore the roles that the window film and glass industries can play to combat skin cancer and advocate for overall skin health.

Staci Pierson

Staci Pierson is the senior director of strategic projects at The Skin Cancer Foundation. She’s based out of New York City. Pierson has a Bachelor of Arts degree in political science and a Master of Public Administration degree.

Stephanie Ogozalek

Stephanie Ogozalek is the program partnerships director at The Skin Cancer Foundation. She has a bachelor’s degree in marketing/ marketing management and a Grand Diploma in culinary arts.

12:30 PM - 01:30 PMEducational Session (ADAS Symposium): The Value of Windshield Repair By Linda Rollinson, owner of Superior Auto Glass of Tampa Bay Inc.; Shiloh Spoo, president of GlasWeld; Korey Gobin, sales manager at Delta Kits; Aric Haarala, vice president of sales and business development at Glass Mechanix

Location: Tangerine Ballroom 2

Auto glass repair is an incredibly important part of the industry, and that importance increases every day. Join Linda Rollinson and a panel of repair experts as they discuss why.

Linda Rollinson

Linda Rollinson is the owner of Superior Auto Glass of Tampa Bay Inc., based in New Port Richey, Florida. She’s also the chairperson of the ANSI National Windshield Repair Division’s Repair of Laminated Automotive Glass Standard Committee. Rollinson has a bachelor’s degree in psychology. Rollinson has a bachelor’s degree in psychology.

Shiloh Spoo

Shiloh Spoo is the president of GlasWeld in Bend, Oregon, where he has over 20 years of experience. He’s also a member of the ANSI National Windshield Repair Division’s Repair of Laminated Automotive Glass Standard Committee.

Korey Gobin

Korey Gobin is the sales manager at Delta Kits in San Diego, California. He has an Associate of Science degree in business administration and a Bachelor of Science degree in Sociology. He has been in the auto glass industry for over 15 years.

Aric Haarala

Aric Haarala is the vice president of Omega EDI and he is based in Clearfield, Utah. He’s also the vice president of sales and business development at Glass Mechanix Solutions. Haarala graduated from Weber State University. He’s been in the auto glass industry for around 20 years.

01:00 PM - 06:00 PMExhibition Floor and Competitions Open
01:30 PM - 02:00 PMEducational Session (ADAS Symposium): Supply Chain – Where Is The Weakest Link Today? By Bob Brown, senior vice president of growth strategy and execution at LynnCo; Paul Anaya is president of Nielsen & Moller Autoglass USA; Jason Yoon vice president and general manager of Carlex Glass America LLC

Location: Tangerine Ballroom 2

You can’t run an auto glass business without auto glass. Learn what parts of the auto glass supply chain are weakest from a transportation logistics expert.

Bob Brown

Bob Brown is the senior vice president of growth strategy and execution at LynnCo. Throughout his career, he’s facilitated transportation for thousands of companies, using strategies customized to each one.

Paul Anaya

Paul Anaya is president at Nielsen & Moller Autoglass USA, LLC and has been a part of the glass industry more than 35 years. He has a Bachelor of Science degree in sales, distribution and marketing operations from Cypress College.

Jason Yoon

Jason Yoon is the vice president and general manager of Carlex Glass America LLC. He has a Master of Science in Engineering degree in environmental engineering from the University of Michigan and a Master of Business degree in business and logistics from Michigan State University. He has around 14 years of experience in the glass industry.

02:15 PM - 02:45 PMLearning Lab Session: Empathetic Selling By Faculty: Entrepreneur Keith Daubmann of MY Shower Door and MY Architectural Glass is based in Naples, Florida

Location: Exhibition Floor in the Learning Lab

Learn why the saying “it’s better to catch flies with honey” rings true from entrepreneur Keith Daubmann, who learned the art of empathetic selling through personal experience.

Keith Daubmann

Keith Daubmann is an entrepreneur behind MY Shower Door and MY Architectural Glass as well as a social media personality. He is based in Naples, Florida. Daubmann’s an experienced motivational speaker within the glass industry.

02:45 PM - 03:45 PMLearning Lab Session: Navigating TPA, Are There Alternatives? By Gary Hart. executive director of the Independent Glass Association

Location: Exhibition Floor in the Learning Lab

Working with third parties when submitting insurance claims can be difficult. Explore your options here.

Gary Hart

Gary Hart is the executive director of the Independent Glass Association and the host and producer of Shatterproof Auto Glass Podcast. He’s based in Scottsdale, Arizona. Hart has more than two decades of experience in the auto glass industry.

02:15 PM - 02:45 PMLearning Lab Session: Empathetic Selling By Faculty: Entrepreneur Keith Daubmann of MY Shower Door and MY Architectural Glass is based in Naples, Florida

Location: Exhibition Floor in the Learning Lab

Learn why the saying “it’s better to catch flies with honey” rings true from entrepreneur Keith Daubmann, who learned the art of empathetic selling through personal experience.

Keith Daubmann

Keith Daubmann is an entrepreneur behind MY Shower Door and MY Architectural Glass as well as a social media personality. He is based in Naples, Florida. Daubmann’s an experienced motivational speaker within the glass industry.

02:45 PM - 03:45 PMLearning Lab Session: Navigating TPA, Are There Alternatives? By Gary Hart. executive director of the Independent Glass Association

Location: Exhibition Floor in the Learning Lab

Working with third parties when submitting insurance claims can be difficult. Explore your options here.

Gary Hart

Gary Hart is the executive director of the Independent Glass Association and the host and producer of Shatterproof Auto Glass Podcast. He’s based in Scottsdale, Arizona. Hart has more than two decades of experience in the auto glass industry.

01:15 PM - 01:45 PMDemonstration: Safe and Proper Cut-out of a Windshield By Raul Palencia, owner of Direct Quality Auto Glass

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

01:45 PM - 02:15 PMDemonstration: Bead Importance and Windshield Setting By Jorge Sandoval, owner of KD Auto Glass of Moreno Valley

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

02:15 PM - 02:45 PMLearning Lab Session: Empathetic Selling By Faculty: Entrepreneur Keith Daubmann of MY Shower Door and MY Architectural Glass is based in Naples, Florida

Location: Exhibition Floor in the Learning Lab

Learn why the saying “it’s better to catch flies with honey” rings true from entrepreneur Keith Daubmann, who learned the art of empathetic selling through personal experience.

Keith Daubmann

Keith Daubmann is an entrepreneur behind MY Shower Door and MY Architectural Glass as well as a social media personality. He is based in Naples, Florida. Daubmann’s an experienced motivational speaker within the glass industry.

02:45 PM - 03:30 PMDemonstration: Auto Glass Calibration By Damon Badenell, account manager of Nielsen & Moller Auto Glass Distributors

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

02:45 PM - 03:45 PMLearning Lab Session: Navigating TPA, Are There Alternatives? By Gary Hart. executive director of the Independent Glass Association

Location: Exhibition Floor in the Learning Lab

Working with third parties when submitting insurance claims can be difficult. Explore your options here.

Gary Hart

Gary Hart is the executive director of the Independent Glass Association and the host and producer of Shatterproof Auto Glass Podcast. He’s based in Scottsdale, Arizona. Hart has more than two decades of experience in the auto glass industry.

04:00 PM - 05:30 PMNetworking Happy Hour on the Exhibition Floor
01:15 PM - 01:45 PMDemonstration: Safe and Proper Cut-out of a Windshield By Raul Palencia, owner of Direct Quality Auto Glass

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

01:45 PM - 02:15 PMDemonstration: Bead Importance and Windshield Setting By Jorge Sandoval, owner of KD Auto Glass of Moreno Valley

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

02:45 PM - 03:30 PMDemonstration: Auto Glass Calibration By Damon Badenell, account manager of Nielsen & Moller Auto Glass Distributors

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

06:30 PM - 09:00 PMMystery Networking Dinner (optional event)

(optional, additional ticket required)

Meet at the Registration Desk,  6:30 p.m.

Imagine going out to dinner with a group of people you have never met at a place you don’t know. The AGW mystery dinner is a fun event that brings networking to new heights. Simply sign up, and we will match you with up to 8-9 other people (only one supplier permitted as well) from companies like yours around the country. We will have reservations waiting for you at one of a number of restaurants. You and your group will spend the evening getting to know each other in at an event sure to start long-lasting friendships. You each pick up your own dinner tab as well. It’s a great adventure in developing new contacts.

When registering as an attendee, you can add this optional event for $5 (AGSC members) or $9 (non-members). Each person pays for their own dinner.

  • All Events
  • Registration
  • Seminars
  • Exhibition Floor
  • Demonstrations
  • AGTO Competition
  • WRO Competition
  • Calibration Competition
  • CSR Competition
  • Certification Training
  • Optional Events
  • Boot Camps / Workshops
07:00 AM - 02:00 PMRegistration Open
07:00 AM - 10:00 AMTechnician Boot Camp: AGSC™ Certification Training By Jeff Olive, director of quality and training for the Auto Glass Safety Council™

Interested in becoming AGSC-accredited? Join Jeff Olive for the training you need to pursue certification. A free certification test is included.

Jeff Olive

Jeff Olive is the Director of Quality and Training for the Auto Glass Safety Council (AGSC). He’s based out of Summerville, South Carolina, and has over 20 years of experience in the auto glass industry.

07:30 AM - 08:00 AMAuto Glass Customer Service Representative (CSR) Competition Finalist Meeting
08:30 AM - 10:00 AMAuto Glass Customer Service Representative (CSR) Competition – Finals
09:30 AM - 11:30 AMFinancial Boot Camp: How Do You (Really) Work Toward Building Wealth in the Auto Glass Industry? By Justin Krane, president of Krane Financial Solutions in Calabasas

HINT: It’s about the return on your life and clarity with your numbers. This financial boot camp will cover reasons why your personal and business financial numbers are so important. Deep dive into the “how” of going about it and what you should be doing each decade. Learn how to set your business and personal finances up with clear goals and aim for financial peace of mind.

Justin Krane

Justin Krane, president of Krane Financial Solutions in Calabasas, California, is a certified financial planner professional and founder of Krane Financial Solutions. Known for his savvy, holistic approach to financial planning, he advises his clients on how to unite their money with their lives and businesses. He received his Certified Investment Management Analyst SM (CIMA®) designation from the Investment Management Consultants Association and in conjunction with The Wharton School of Business at the University of Pennsylvania.

10:00 AM - 02:00 PMExhibition Floor and Competitions Open
10:00 AM - 12:00 PMCSR Boot Camp: Manage Complaints, Warranties and AI Arrival By Patricia Smiley, president of Quackt Glass

Welcome to your CSR crash course! Join Patricia Smiley and learn how to navigate both the routine and unexpected parts of a CSR’s job.

Patricia Smiley

Patricia Smiley is the president of Quackt Glass, which has locations in both North and South Carolina. She began her career as a CSR and spent 18 years as the training and quality manager at Glasspro. Smiley has a Master of Business Administration degree.

10:15 AM - 11:45 AMDemonstration: Full Windshield Installation By James Chapman, master certified auto glass technician at Richardson Glass; and Jason Martin, owner/operator of Wise Fly Auto Glass

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

02:00 PM - 03:00 PMFinancial Workshop: Questions and QuickBooks By Justin Krane, president of Krane Financial Solutions in Calabasas

Bring your laptops and numbers for some one-on-one time with Certified Financial Planner professional™ Justin Krane. Get educated on how to think about your sales, profits, and cash. Ask questions and get clear on your numbers. Learn the common mistakes that business owners make when dealing with their cash flow. Make sure you have online access to your books!

Justin Krane

Justin Krane, president of Krane Financial Solutions in Calabasas, California, is a certified f inancial planner professional and founder of Krane Financial Solutions. Known for his savvy, holistic approach to financial planning, he advises his clients on how to unite their money with their lives and businesses. He received his Certified Investment Management Analyst SM (CIMA®) designation from the Investment Management Consultants Association and in conjunction with The Wharton School of Business at the University of Pennsylvania.

02:00 PM - 06:00 PMSponsor Move-Out
02:15 PM - 05:15 PMRepair Boot Camp: NWRD Technician Certification Training By Korey Gobin, sales manager at Delta Kits

Interested in National Windshield Repair Division certification? Join Korey Gobin for the training you need. A free certification test is included.

Korey Gobin

Korey Gobin is the sales manager at Delta Kits in San Diego, California. He has an Associate of Science degree in business administration and a Bachelor of Science degree in Sociology. He has been in the auto glass industry for over 15 years.

06:30 PM - 07:00 PMCompetition Medals Pick-up Window
07:00 PM - 09:00 PMClosing Party and Awards Ceremony (optional event)

(optional, additional purchase required)

Join us for the Closing Party and Awards Ceremony. A great way to end the conference and cheer on your favorite competitor. Bring your whole crew but remember, space is limited. When registering as an attendee, you can add this optional event for $89 (early-bird pricing through April 30).

Note for competitors: This optional event is already included for competitors in their registration fee. No additional fee is needed.

07:00 AM - 02:00 PMRegistration Open
09:30 AM - 11:30 AMFinancial Boot Camp: How Do You (Really) Work Toward Building Wealth in the Auto Glass Industry? By Justin Krane, president of Krane Financial Solutions in Calabasas

HINT: It’s about the return on your life and clarity with your numbers. This financial boot camp will cover reasons why your personal and business financial numbers are so important. Deep dive into the “how” of going about it and what you should be doing each decade. Learn how to set your business and personal finances up with clear goals and aim for financial peace of mind.

Justin Krane

Justin Krane, president of Krane Financial Solutions in Calabasas, California, is a certified financial planner professional and founder of Krane Financial Solutions. Known for his savvy, holistic approach to financial planning, he advises his clients on how to unite their money with their lives and businesses. He received his Certified Investment Management Analyst SM (CIMA®) designation from the Investment Management Consultants Association and in conjunction with The Wharton School of Business at the University of Pennsylvania.

10:00 AM - 12:00 PMCSR Boot Camp: Manage Complaints, Warranties and AI Arrival By Patricia Smiley, president of Quackt Glass

Welcome to your CSR crash course! Join Patricia Smiley and learn how to navigate both the routine and unexpected parts of a CSR’s job.

Patricia Smiley

Patricia Smiley is the president of Quackt Glass, which has locations in both North and South Carolina. She began her career as a CSR and spent 18 years as the training and quality manager at Glasspro. Smiley has a Master of Business Administration degree.

02:00 PM - 03:00 PMFinancial Workshop: Questions and QuickBooks By Justin Krane, president of Krane Financial Solutions in Calabasas

Bring your laptops and numbers for some one-on-one time with Certified Financial Planner professional™ Justin Krane. Get educated on how to think about your sales, profits, and cash. Ask questions and get clear on your numbers. Learn the common mistakes that business owners make when dealing with their cash flow. Make sure you have online access to your books!

Justin Krane

Justin Krane, president of Krane Financial Solutions in Calabasas, California, is a certified f inancial planner professional and founder of Krane Financial Solutions. Known for his savvy, holistic approach to financial planning, he advises his clients on how to unite their money with their lives and businesses. He received his Certified Investment Management Analyst SM (CIMA®) designation from the Investment Management Consultants Association and in conjunction with The Wharton School of Business at the University of Pennsylvania.

10:00 AM - 02:00 PMExhibition Floor and Competitions Open
10:15 AM - 11:45 AMDemonstration: Full Windshield Installation By James Chapman, master certified auto glass technician at Richardson Glass; and Jason Martin, owner/operator of Wise Fly Auto Glass

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

02:00 PM - 06:00 PMSponsor Move-Out
10:15 AM - 11:45 AMDemonstration: Full Windshield Installation By James Chapman, master certified auto glass technician at Richardson Glass; and Jason Martin, owner/operator of Wise Fly Auto Glass

Location:  Exhibition Floor in the Demo Area

Auto Glass Week™ 2024 offers you 3 days of demonstrations like never before. Industry experts will walk attendees through a full repair, replacement and re-calibration process, providing helpful tips and techniques along the way.

06:30 PM - 07:00 PMCompetition Medals Pick-up Window
06:30 PM - 07:00 PMCompetition Medals Pick-up Window
06:30 PM - 07:00 PMCompetition Medals Pick-up Window
07:30 AM - 08:00 AMAuto Glass Customer Service Representative (CSR) Competition Finalist Meeting
08:30 AM - 10:00 AMAuto Glass Customer Service Representative (CSR) Competition – Finals
07:00 AM - 10:00 AMTechnician Boot Camp: AGSC™ Certification Training By Jeff Olive, director of quality and training for the Auto Glass Safety Council™

Interested in becoming AGSC-accredited? Join Jeff Olive for the training you need to pursue certification. A free certification test is included.

Jeff Olive

Jeff Olive is the Director of Quality and Training for the Auto Glass Safety Council (AGSC). He’s based out of Summerville, South Carolina, and has over 20 years of experience in the auto glass industry.

02:15 PM - 05:15 PMRepair Boot Camp: NWRD Technician Certification Training By Korey Gobin, sales manager at Delta Kits

Interested in National Windshield Repair Division certification? Join Korey Gobin for the training you need. A free certification test is included.

Korey Gobin

Korey Gobin is the sales manager at Delta Kits in San Diego, California. He has an Associate of Science degree in business administration and a Bachelor of Science degree in Sociology. He has been in the auto glass industry for over 15 years.

07:00 PM - 09:00 PMClosing Party and Awards Ceremony (optional event)

(optional, additional purchase required)

Join us for the Closing Party and Awards Ceremony. A great way to end the conference and cheer on your favorite competitor. Bring your whole crew but remember, space is limited. When registering as an attendee, you can add this optional event for $89 (early-bird pricing through April 30).

Note for competitors: This optional event is already included for competitors in their registration fee. No additional fee is needed.

07:00 AM - 10:00 AMTechnician Boot Camp: AGSC™ Certification Training By Jeff Olive, director of quality and training for the Auto Glass Safety Council™

Interested in becoming AGSC-accredited? Join Jeff Olive for the training you need to pursue certification. A free certification test is included.

Jeff Olive

Jeff Olive is the Director of Quality and Training for the Auto Glass Safety Council (AGSC). He’s based out of Summerville, South Carolina, and has over 20 years of experience in the auto glass industry.

09:30 AM - 11:30 AMFinancial Boot Camp: How Do You (Really) Work Toward Building Wealth in the Auto Glass Industry? By Justin Krane, president of Krane Financial Solutions in Calabasas

HINT: It’s about the return on your life and clarity with your numbers. This financial boot camp will cover reasons why your personal and business financial numbers are so important. Deep dive into the “how” of going about it and what you should be doing each decade. Learn how to set your business and personal finances up with clear goals and aim for financial peace of mind.

Justin Krane

Justin Krane, president of Krane Financial Solutions in Calabasas, California, is a certified financial planner professional and founder of Krane Financial Solutions. Known for his savvy, holistic approach to financial planning, he advises his clients on how to unite their money with their lives and businesses. He received his Certified Investment Management Analyst SM (CIMA®) designation from the Investment Management Consultants Association and in conjunction with The Wharton School of Business at the University of Pennsylvania.

10:00 AM - 12:00 PMCSR Boot Camp: Manage Complaints, Warranties and AI Arrival By Patricia Smiley, president of Quackt Glass

Welcome to your CSR crash course! Join Patricia Smiley and learn how to navigate both the routine and unexpected parts of a CSR’s job.

Patricia Smiley

Patricia Smiley is the president of Quackt Glass, which has locations in both North and South Carolina. She began her career as a CSR and spent 18 years as the training and quality manager at Glasspro. Smiley has a Master of Business Administration degree.

02:00 PM - 03:00 PMFinancial Workshop: Questions and QuickBooks By Justin Krane, president of Krane Financial Solutions in Calabasas

Bring your laptops and numbers for some one-on-one time with Certified Financial Planner professional™ Justin Krane. Get educated on how to think about your sales, profits, and cash. Ask questions and get clear on your numbers. Learn the common mistakes that business owners make when dealing with their cash flow. Make sure you have online access to your books!

Justin Krane

Justin Krane, president of Krane Financial Solutions in Calabasas, California, is a certified f inancial planner professional and founder of Krane Financial Solutions. Known for his savvy, holistic approach to financial planning, he advises his clients on how to unite their money with their lives and businesses. He received his Certified Investment Management Analyst SM (CIMA®) designation from the Investment Management Consultants Association and in conjunction with The Wharton School of Business at the University of Pennsylvania.

02:15 PM - 05:15 PMRepair Boot Camp: NWRD Technician Certification Training By Korey Gobin, sales manager at Delta Kits

Interested in National Windshield Repair Division certification? Join Korey Gobin for the training you need. A free certification test is included.

Korey Gobin

Korey Gobin is the sales manager at Delta Kits in San Diego, California. He has an Associate of Science degree in business administration and a Bachelor of Science degree in Sociology. He has been in the auto glass industry for over 15 years.

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