Meeting Suite 4C

You heard many practical examples in part one of this session; now you’ll learn some practical methods to deliver top customer service and to book the job every time. Faculty: Joel Timmons is the owner and president of Profitable Glass Solutions in Dayton, Ohio, a company that specializes in providing training in customer service for …

The best CSRs can turn a potential customer into an actual one. This two-part session will first allow you to hear some of the best customer service reps compete for the title of world’s best. You’ll listen to how they greet and assess the customer and how they ask for the order. You’ll learn how …